Unlock the Future of Commerce with AI
Engage and convert your audience through interactive video experiences
Trusted by 1500+ brands and retailers
AI Solutions Built for Commerce
Use Cases
Shopping Assistants
Provide curated product recommendations and human-like interactions to elevate the customer experience.
Product Discovery
Streamline product discovery by offering personalized recommendations
Tutorials and Demos
Walk customers through product features, assembly instructions, or usage guides using video or voice.
Lead Qualification
Identify high-potential leads by asking qualifying questions during conversations.
Virtual Associate
Transform in-store experience with personalized assistance from Ava.
Training & onboarding
Deliver interactive, real-time and engaging training for thousands of staff members
Localize content
Boost engagement and sales with localized translated content.experience for every audience.
Customer engagement
Act as a 24/7 showroom co-host, guiding customers with instant answers to product-related queries.
Post-purchase support
Respond to customer queries about policies such as returns, exchanges, and refunds
Maximize your brand's potential with Firework
Designed for Commerce
Firework AI is purpose-built to drive targeted customer interactions and increase conversions.
Assist customers in making informed purchase decisions through tailored conversations
Proven to deliver measurable conversion lifts across industries.
Safety and Privacy
Your data, your rules. Enterprise-grade security ensures complete privacy.
Proprietary knowledge base keeps customer data secure and confidential.
Option to sign a Data Processing Agreement (DPA) and enable secure gateway for added assurance.
No data sharing—maintaining your brand’s integrity and trust.
Multi-Modality
Engage customers wherever they are with seamless, versatile AI.
Support across video, voice, and text for an all-in-one experience.
Enable dynamic, multi-modal engagement to meet customer needs.
Personalized Engagement
Real-time recommendations tailored to individual customer preferences.
Deliver curated shopping experiences that delight and convert.
Build deeper connections based on customer interactions.
Ever-Learning Technology
AI that evolves with every interaction to exceed expectations.
Continuously improves through real-world learning to stay ahead.
Ensures your customers always receive the best experience.
Unlock Actionable Customer Insights
Conversation Metrics
Gain a clear view of total interactions, average response time, and customer satisfaction to optimize engagement.
Audience and Conversion Insights
Analyze audience behavior, device preferences, and conversion data to make informed decisions and drive growth.
Customer Communications
Gain a clear view of total interactions, average response time, and customer satisfaction to optimize engagement.
